Regional Workplace Operations Manager

Airbnb · New York, United States

Full Time ·

Job description

<div class="content-intro">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</div>The Community You Will Join: The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering & culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. Just like our hosts can offer differentiated experiences to our guests, our Regional Workplace Operations Manager exemplifies those aspirational expectations. This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience. They partner closely with cross-functional stakeholders including Talent, IT, Security, Communications, Executive Support, and local leaders to ensure each office reflects Airbnb’s culture and values in a meaningful and scalable way. They integrate platform hosts in the day to day office experience spotlighting service and experience hosts as appropriate. The Difference You Will Make: As the Regional Workplace Operations Manager, you are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other. You will oversee the daily office experience while also leading local gathering and engagement efforts that strengthen culture and community. You will direct and coordinate embedded vendors and operational partners to ensure seamless execution across hospitality, food, facilities, and events. You will provide oversight and mentorship to Office Managers within your region, ensuring consistency of standards and experience across proximate offices. Success in this role requires strong operational ownership, exceptional interpersonal instincts, creativity, and the ability to navigate ambiguity while balancing both strategic thinking and hands-on execution. You must have your finger on the pulse and anticipate the needs of each guest. A Typical Day: Lead Through Hospitality <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Maintain a visible, approachable, and highly responsive presence within the office community.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.</li> </ul> <h2>Drive Operational Excellence</h2> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.</li> </ul> Own the Office Experience <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">You have a strong sense of ownership. Treat the office as your listing. </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide operational oversight and direction to on-site vendors and service partners.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.</li> </ul> Enable Gathering & Engagement Experiences <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.</li> </ul> Build Strong Partnerships <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Partner with leaders to support meaningful moments of connection within the office and across teams.</li> </ul> Your Expertise: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience owning and executing programs, events, or operational experiences end-to-end</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience managing vendors, operational partners, or service delivery teams</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong stakeholder management and relationship-building skills across diverse teams and leadership levels</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong organizational and operational execution skills with attention to detail</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent written and verbal communication skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to balance strategic thinking with hands-on execution</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Passion for Airbnb’s mission, culture, and values</li> </ul> Your Location: This role is expected to be based in-office full-time in our New York office, with flexibility for occasional evenings or weekends in support of events and gatherings. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a style="color: #000000;" href="mailto:reasonableaccommodations@airbnb.com">reasonableaccommodations@airbnb.com</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity: Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. <div class="content-pay-transparency"><div class="pay-input"><div class="description">How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </div><div class="title">Pay Range</div><div class="pay-range">$132,000—$155,000 USD</div></div></div><div class="content-conclusion"> Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @<a href="http://airbnb.com">airbnb.com</a> or @<a href="http://ext.airbnb.com">ext.airbnb.com</a> email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. </div>

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Regional Workplace Operations Manager

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