UKI Rider Relations Associate

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><p>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.</p> <p>We’re looking for a UKI Rider Relations Associate (L2) to join our London team. This is a hybrid role. In this role, you’ll help us represent the face of Deliveroo in interactions with external stakeholders, manage the impact of our rider fleet on local communities, and support our key trade union relationship with GMB.</p> <p>Get to know our Operations team — what drives us, how we work, and what you can expect.<a href="https://careers.deliveroo.co.uk/operations/"> https://careers.deliveroo.co.uk/operations/</a></p> <h2><strong>What You’ll Be Doing</strong></h2> <p>You’ll be joining the Rider Operations team. We are the foundation of our business, working to create an unparalleled experience for thousands of riders across the UK and Ireland while managing fleet interactions with local councils, traffic authorities, emergency services, and community stakeholders.</p> <p>Here’s what your day-to-day might look like:</p> <ul> <li><strong>Trade Union Collaboration:</strong> Support Deliveroo’s relationship with the GMB Trade Union, administering quarterly JPC meetings and triaging GMB rider casework referrals with the Rider Support Centre.</li> <li><strong>External Stakeholder Engagement:</strong> Build positive relationships with local and regional stakeholders, providing timely responses to inbound enquiries and representing Deliveroo in field meetings across the UKI.</li> <li><strong>Proactive Risk Mitigation:</strong> Work to reduce business risks related to local policies and regulations, such as council motions regarding bikes and e-bikes in city centres.</li> <li><strong>Rider Welfare & Respect Initiatives:</strong> Champion initiatives like our Rider Respect Charter to build partner awareness on rider welfare, while executing campaigns that address community challenges such as road safety and loitering.</li> <li><strong>Cross-Functional Policy & Strategy:</strong> Collaborate with PA, PR, Comms, and Rider Engagement teams to share positive stories, inform macro policy direction, and highlight community benefits.</li> </ul> <h2><strong>What you need:</strong></h2> <p>Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:</p> <ul> <li><strong>Industrial & Trade Union Relations:</strong> Experience or strong understanding of union and industrial relations within a UK/EU tech company, delivery aggregator, or complex operational environment.</li> <li><strong>Empathetic Communication Skills:</strong> Exceptional communication and listening skills, with the ability to adapt your style across diverse audiences, build rapport quickly, and bridge rider perspectives with external stakeholder needs.</li> <li><strong>Stakeholder Management & Media Capability:</strong> Strong stakeholder engagement skills to influence senior management, manage media enquiries alongside PR teams, and stick to key messaging.</li> <li><strong>Data-Led Analysis:</strong> Ability to gather data from various sources and deliver actionable insight to support sound business conclusions.</li> <li><strong>Organisational & Adaptive Mindset:</strong> Self-starter attitude with strong organizational capability to plan complex multi-element meetings, work solo, and adapt to changing priorities; valid flexibility for field travel across UKI.</li> </ul> <h2><strong>What’s in it for you</strong></h2> <p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p> <p>🔧 <strong>Make a visible impact every day</strong> Your work directly improves experiences for customers, partners and riders.</p> <p>🌱 <strong>Learn fast in an entrepreneurial environment</strong> Work close to the market with autonomy, pace and real responsibility.</p> <p>🧠 <strong>Build a career, not just a role</strong> Stretch yourself, develop new skills and grow as the business evolves.</p> <p>🌎 <strong>Deliver together in an inclusive culture</strong> Collaborative, values-driven teams that support how you work best.</p> <p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.</p><div class="content-conclusion"><p><strong>Diversity, Equity and Inclusion</strong><br><br>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p> <p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p> <p><em data-renderer-mark="true"><br>Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at</em> <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _2rkolb4i _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://careersatdoordash.com/recruitment-scam-awareness" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><em data-renderer-mark="true">careersatdoordash.com/recruitment-scam-awareness</em></a><em data-renderer-mark="true">.</em></p></div>