Engineering Manager - Chat Platform

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><h2>About the Team</h2> <p>World-class customer service is one of the cornerstones. We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication.</p> <p>Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business.<br>Location: London, UK. This is a hybrid role, with 3 days a week in the office.</p> <p><img style="max-width: 100%;" src="https://youtu.be/GoL541_xj9w" alt=""></p> <h2>About the Role</h2> <p>You'll be the driving force behind our support operations, leading a cross-functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.</p> <p>But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of our customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.<br>Get to know our <a class="ng-star-inserted" href="https://careers.deliveroo.co.uk/software-engineering-at-deliveroo/" target="_blank">Engineering team</a> — what drives us, how we work, and what you can expect.</p> <h2>What You’ll Need to Thrive</h2> <ul> <li>To thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders.</li> <li>Being flexible and comfortable working with various languages and technologies depending on the task is a big plus.</li> <li>Previous hands-on software development experience in backend is definitely needed.</li> <li>You happen to be a big adept of modern AI tools and stay close to the code.</li> <li>We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side.</li> <li>Experience with rollouts and fast-paced production environments is essential.</li> <li>Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects.</li> </ul> <h2>Why Join Us?</h2> <p>At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p> <p>🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.</p> <p>🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.</p> <p>🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.</p> <p>🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.</p> <p>💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.</p><div class="content-conclusion"><p><strong>Diversity, Equity and Inclusion</strong><br><br>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p> <p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p> <p><em data-renderer-mark="true"><br>Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at</em> <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _2rkolb4i _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://careersatdoordash.com/recruitment-scam-awareness" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><em data-renderer-mark="true">careersatdoordash.com/recruitment-scam-awareness</em></a><em data-renderer-mark="true">.</em></p></div>