Senior Operations Manager

Responsibilities: Build and strengthen the Dubai operations team and support it day to day. Agree global strategy with the Global Head of Operations and deliver it locally. Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions. Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes. Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams. Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions. Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners. Report clearly to regional and global leaders, and escalate what needs more authority or resources. Requirements: 5+ years in operations leadership in financial services, fintech, payments or another regulated environment. Experience building and leading operations teams. Direct experience as an operations contact for a regulator. Track record of delivering through global functions you do not manage. Experience with operational KPIs, incident coordination and launch readiness. Clear communication with senior leaders, and based in Dubai or willing to relocate. Nice to have: Experience in brokerage, trading platforms or digital banking. Knowledge of the UAE regulatory environment. Hands-on experience introducing AI or automation into operations.