Merchant Experience Team | Manager, Compliance S&O

<div class="content-intro"><p><strong>Our Global Structure</strong></p> <p><br>Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.</p></div><h2><strong>The Role</strong></h2> <p>As a Manager, Compliance in the Merchant Experience S&O team, you will have end-to-end responsibility for defining partner-related policies and both internal and external processes related to compliance and regulatory requirements, ensuring these are implemented as intended across commercial functions.  You will lead the thinking on how we can ensure our policies and processes are delivering a positive experience for partners whilst also being delivered at the lowest possible cost-to-serve, whilst driving compliance.  You will define the relevant end-to-end processes, work with functions across teams to ensure individual steps are being followed, and support the “go-to-market” with internal and external stakeholders for all changes and improvements that you make to improve the processes.</p> <p>Reporting to the Director, Merchant Experience S&O, you will be part of a wider team of process experts with particular functional specialisms across the Partner's lifecycle. </p> <p>Hybrid - 3 days from our London HQ.</p> <h3>What you’ll do</h3> <ul> <li><strong>Design and own compliance processes:</strong> Map and document every compliance-related process end to end, with clear responsibilities and hand-offs between teams. Set the success metrics that show whether each process is working for partners and running efficiently.</li> <li><strong>Drive performance:</strong> Monitor how partner-facing processes are performing, dig into the data to spot opportunities, and build an improvement roadmap for each process with clear measures of impact.</li> <li><strong>Lead change:</strong> Manage policy and process changes from start to finish using our go-to-market playbook. You’ll work with the GTM Content and Commercial Incentives, Learning & Development teams to make sure communications and training are fit for purpose, lead change with frontline commercial teams, and review post-launch results to course-correct quickly.</li> <li><strong>Reduce risk and leakage:</strong> Cut revenue lost to partner suspensions for compliance reasons, build processes that keep us aligned with new and existing legislation, and keep policies up to date with where the business is today.</li> <li><strong>Keep partners informed:</strong> Maintain clear, current partner-facing documentation and communications on how our processes and sign-up policies work.</li> </ul> <h3>About you</h3> <p>You’re a strong project and change manager who is comfortable juggling several complex projects across markets and functions. You also bring:</p> <ul> <li><strong>Process design skills:</strong> You can map end-to-end processes, spot inefficiencies, propose solutions and build the case for change.</li> <li><strong>Strategic problem-solving:</strong> You frame complex issues clearly, weigh trade-offs, recommend solutions and anticipate risks.</li> <li><strong>Influence and communication:</strong> You simplify complex ideas, listen well, present with confidence and collaborate across teams.</li> <li><strong>Team spirit:</strong> You work well cross-functionally, resolve misalignment between teams, build community and enjoy coaching more junior colleagues.</li> </ul> <h2><strong>Why Join Us?</strong></h2> <p>At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:</p> <p>🔧 <strong>Make a visible impact every day</strong> Your work directly improves experiences for customers, partners and riders.</p> <p>🌱 <strong>Learn fast in an entrepreneurial environment</strong> Work close to the market with autonomy, pace and real responsibility.</p> <p>🧠 <strong>Build a career, not just a role</strong> Stretch yourself, develop new skills and grow as the business evolves.</p> <p>🌎 <strong>Deliver together in an inclusive culture</strong> Collaborative, values-driven teams that support how you work best.</p> <p>We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire<a href="https://careers.deliveroo.co.uk/how-we-hire/"> here</a>.</p><div class="content-conclusion"><p><strong>Diversity, Equity and Inclusion</strong><br><br>At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.</p> <p>We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.</p> <p>If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.</p> <p>If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!</p> <p><em data-renderer-mark="true"><br>Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at</em> <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _2rkolb4i _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://careersatdoordash.com/recruitment-scam-awareness" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><em data-renderer-mark="true">careersatdoordash.com/recruitment-scam-awareness</em></a><em data-renderer-mark="true">.</em></p></div>